In accordance with policy review standards, policy updates will be ongoing to ensure our commitment to accessibility is met. Koodo is committed to ensuring all customer service policies and processes respect and promote the dignity and independence of all customers, including those with varying abilities. Modifications to this policy or any policy that impacts accessibility for our customers Koodo will provide training in accordance with this policy on customer service accessibility standards to all employees, volunteers and others that support the communities we serve in accessing our goods and services.
Training for employees, volunteers and others who serve our customers on our behalf Notices will be communicated in accessible formats in public entrances where customers access our goods and services with information regarding the reason for disruption, its anticipated length of time, and a description of alternative facilities and services, if available.ĭepending on the nature of disruptions, notices will also be provided using other accessible communication channels. Notices of temporary disruptionĬonsistent with our current practices for customers, any disruption to our services or facilities for customers, including those with varying abilities, will receive notification promptly. Use of service animals and support personsĬustomers are welcome to bring a service animal or support person to our locations open to the public to assist them in accessing our goods and services. We will communicate with customers with varying abilities in ways that best meet their needs. wheelchair, screen reader, listening device or cane) that may be used by customers with varying abilities while accessing our goods and services. We will ensure our employees are trained and familiar with various assistive devices (i.e. Koodo strives at all times to provide goods and services in the communities we serve in a way that respects the dignity and independence of all customers, including those with varying abilities.
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